Medical & Dental Automation
AI Agents at the Front Desk.
Not Another Chatbot for the Staff to Babysit.
A voice agent that answers every call. Workstation agents inside the EHR and practice management system. Real automations that book, verify, remind, rebook, and chase. The work gets done before the front desk even sits down.
Positioning
Every Healthcare AI Vendor is Selling the Same Thing. We’re Not.
A chat tool, a scribe, or another portal for the staff to log into. Most of it gives the front desk one more place to check during a day they’re already drowning in. None of it actually answers the phones, runs eligibility before the visit, or fills the slot when somebody no-shows.
The pitch you keep hearing
“Subscribe to our copilot. It lives in a tab next to the EHR. Your team can ask it questions whenever they want.”
The phones still ring through visits. Voicemail still piles up. The agent waits politely until someone has time to talk to it.
What Hoyack installs
A voice agent on the inbound line. Workstation agents logged into the EHR, the practice management system, and the front desk inbox. Connected through OAuth where the EHR supports it, browser automation where it doesn’t.
Patient data stays inside the client’s systems. No new SaaS to vet. No new vendor with a copy of the chart.
Proof point
Already Running Every Day at Save Clinic.
Hoyack agents handle intake, voice booking, and follow-up at a working cardiology practice. Bigger players like Assort Health are chasing enterprise hospital networks. The small-to-mid clinic is wide open.
Live deployment
Save Clinic, Cardiology
The front desk runs on Hoyack agents. Calls get answered. Eligibility runs the night before. Recalls go out on cadence. The same shape of workflow lifts straight into other small specialty offices, whether the cardiology playbook applies or not.
Same shape works in
The menu
Nine Automations We Install Today
Each one replaces a workflow that’s currently chewing through the front desk’s day. Each is installed, monitored, and supported by us. The MSP keeps the relationship and the bill.
VOICE AGENT
Every Call Answered, with Zero Hold Time
The work today
The phone rings during patient visits. Voicemail piles up. The front desk picks up when they can and apologizes for the wait when they do.
What we install
A voice agent that answers every call. Patients book new appointments, reschedule, confirm, and ask common questions without waiting on hold. The agent posts everything back to the practice management system in real time.
The human still
The front desk only picks up calls that actually need a human. Sales leads, complaints, and clinical questions get routed instantly.
ELIGIBILITY VERIFICATION
Insurance Checked the Day Before, Not at Check-In
The work today
Eligibility gets checked at check-in, in front of the patient, while they fill out forms. If the insurance is bad, you find out at the worst possible moment.
What we install
An agent that runs eligibility checks the day before every scheduled visit, against the payer, and posts the result back into the chart with the copay and any coverage notes.
The human still
Front desk only handles patients flagged with a real issue. They have an answer ready before the patient walks in.
RECALL & RECARE
Lapsed-Patient Outreach that Actually Runs
The work today
Annual exams, cleanings, follow-up visits, and lapsed-patient outreach run only when somebody at the front desk has time. Most months that’s nobody.
What we install
An agent that runs personalized recall and recare outreach by email and SMS, on the right cadence per patient and procedure, with replies parsed and bookings completed automatically.
The human still
Provider sets the protocol. Front desk handles anything that needs a real conversation.
NO-SHOW REBOOKING
Holes in the Day Filled from the Waitlist
The work today
A no-show is a hole in the day. Filling it requires somebody calling down a list during a window when the front desk is already behind.
What we install
An agent that detects the no-show, pulls candidates from a waitlist, and reaches out by SMS or call until the slot is filled. Confirms back to the EHR.
The human still
Front desk handles only the patients who pick up and need a real conversation.
PRE-VISIT INTAKE
Forms Completed Before the Visit, Posted to the Chart
The work today
New patient forms get handed across a clipboard at check-in. Information is illegible, incomplete, or already in the system from a prior visit.
What we install
An agent that sends pre-visit forms by SMS or email, captures responses, parses them, and posts the data into the EHR before the appointment.
The human still
Clinical staff reviews the chart instead of typing into it. New issues get flagged ahead of the visit.
PRIOR AUTH TRACKING
Auths Chased on Schedule, Status in One View
The work today
Pending auths sit in payer portals. Status is whatever somebody remembered to check this week. Procedures get delayed because nobody chased the auth.
What we install
An agent that watches every pending authorization across payer portals, chases on a schedule, and surfaces status in one internal view. Approvals trigger scheduling. Denials trigger appeals workflow.
The human still
The biller handles real denials with full context. They don’t hunt for status.
REFERRAL COORDINATION
Referral Loops that Actually Close
The work today
Referrals out and referrals in slip through the cracks. Loops don’t close. The referring physician never hears whether the patient went or what happened.
What we install
An agent that tracks every referral, chases the receiving office for scheduling and outcomes, and updates the chart and the referring physician.
The human still
Provider sees a closed loop. Nobody is manually keeping a list.
BALANCE & COLLECTIONS
Respectful, Branded Outreach on a Real Cadence
The work today
Patient balances age out. Statements are sent on a schedule that nobody actually owns. Collections is a sensitive topic the front desk doesn’t want to handle on the phone.
What we install
An agent that runs balance reminders and payment plan outreach on a respectful, branded cadence. Online payment links included. Disputes routed to a person.
The human still
Billing only handles the conversations that need real judgment. The cadence runs on its own.
MESSAGE TRIAGE
Inbound Messages Routed, Urgent Items Surfaced First
The work today
Patient portal messages, voicemails, and front-desk emails pile up. Critical messages sit next to scheduling questions and prescription refill asks.
What we install
An agent that triages every inbound message, routes by category, drafts replies for the routine ones, and escalates anything clinical to the right staff queue with full context.
The human still
Clinical staff sees their queue, not the entire inbox.
How it works
You Install Once. We Keep it Running Forever.
Every automation is installed, monitored, tuned, and supported by Hoyack.
When the EHR Pushes an Update and an Agent Breaks
We fix it. No tickets to file. No “is this on you or us?” debate.
When a Payer Changes
their Portal
We adapt the agent. The biller doesn’t see a thing change in their day.
When the Practice Wants
a New Step
We ship it. The MSP brings us in and keeps the relationship. We stay behind the curtain.
Why this isn’t ChatGPT
A Chatbot Waits. What We Install does the Work.
A chatbot
Waits for someone to type a question.
Hands back text. The front desk still has to do the work.
What we install does the work
The voice agent answers the call. The eligibility agent checks the payer. The recall agent sends the message and books the slot. The triage agent routes the inbox.
A human only sees what actually needs a human, with the context already gathered.
Start with the Voice Agent.
The Front Desk Feels Relief in Week One.
Save Clinic is the proof point. From there, eligibility, recalls, and no-show rebooking roll in one at a time. Your client gets quiet phones, full schedules, and a front desk that finally has time for the patient standing in front of them.
