Restaurant AI Automation
AI Agents on the Manager’s Queue.
Not Another Dashboard Nobody Looks at.
Workstation agents logged into the POS, the scheduler, the reservation system, and the supplier portals. They draft the schedule, reconcile vendor invoices, reply to catering inquiries, and manage reviews. The work clears before service starts.
Positioning
Every Restaurant Tech Vendor is Selling the Same Thing. We’re Not.
Another dashboard, another POS add-on, another loyalty app. The GM already has more tabs open than they have time to read. Stacking another tool on top of the pile doesn’t move the work.
The pitch you keep hearing
“Subscribe to our analytics layer. It pulls data from your POS into a beautiful dashboard. Your manager can review it whenever they want.”
The schedule still gets built by hand on Sunday night. Vendor invoices still pile up. The dashboard waits politely for someone to log in.
What Hoyack installs
Workstation agents logged into the apps the restaurant already pays for. Behind the firewall. On the same logins the manager already uses.
No new vendor with a copy of the customer list. No new SaaS to vet. No new tab to open.
A side benefit MSPs care about
Most Restaurant Groups have an App Somebody Vibe-Coded Over a Weekend
Inventory tracking. Order management. A custom KDS. It works until it doesn’t, and IT inherits it the day it breaks. Once Hoyack is inside the stack, we audit those apps so the IT partner actually knows what’s running and where the risk is.
For the IT partner
What You Get With the Audit
A real inventory of the back-of-house apps nobody documented. The dependencies they ride on. The data they touch. The spots where one staff turnover takes the whole thing offline.
The MSP brings us in to install automations. The audit comes for free, and turns into the next conversation.
Typical findings
The menu
Nine Automations We Install Today
Each one replaces a workflow the manager is doing by hand on a Sunday night or between covers. Each is installed, monitored, and supported by us. The MSP keeps the relationship and the bill.
STAFF SCHEDULING · FEATURED
Drafted Before the Manager Opens the Laptop
The work today
The manager spends three to five hours a week building next week’s schedule from scratch in a tool that doesn’t know about time-off requests or last week’s actual demand.
What we install
An agent that drafts the schedule from forecasted demand, time-off requests, prior-shift performance, and labor cost targets. The manager opens the schedule and approves it.
The human still
The manager makes the judgment calls. They don’t do the data entry.
NO-SHOW REBOOKING
Empty Tables Filled Before the Next Seating
The work today
Tables sit empty when guests no-show. Filling the slot during a service window is impossible.
What we install
An agent that detects the no-show, reaches out to a waitlist or recent guests, and books the slot. Negative experiences trigger an outreach sequence.
The human still
Front-of-house focuses on guests in the room. The agent works the seats nobody is sitting in yet.
VENDOR INVOICES
Distributor Invoices Matched to Delivery and Prep
The work today
Distributor invoices land daily. Somebody is supposed to match them against the delivery ticket and prep counts. Most weeks they don’t, and shrinkage gets blamed on the cooks.
What we install
An agent that pulls every distributor invoice, matches it against the goods received and POS prep counts, and queues variances for the manager.
The human still
Manager handles real disputes with the distributor. The agent does the matching.
CATERING INTAKE
Inquiry Replies Sent within Minutes, Not Days
The work today
Inquiry emails land in the GM inbox. Replies happen when the GM has time, which is never during service. Bookings get lost to the place that replied first.
What we install
An agent that parses the inquiry, checks the calendar and venue capacity, and queues a draft reply with pricing within minutes.
The human still
GM reviews and sends. They don’t draft the email from scratch.
REVIEW REPLIES
Reviews Aggregated, Replies Drafted, Patterns Surfaced
The work today
New reviews show up across Google, Yelp, and the OTA platforms. Nobody owns watching them. Public replies happen sporadically.
What we install
An agent that aggregates new reviews daily, drafts on-brand replies in the manager’s inbox, and surfaces patterns across reviews.
The human still
Manager approves replies and acts on the patterns. The drafting happens for them.
RECIPE COSTING
Plate Margins Recalculated as Ingredient Prices Move
The work today
Ingredient prices change weekly. Plate margins are calculated once a quarter and forgotten. The manager doesn’t know which items are losing money this week.
What we install
An agent that pulls supplier pricing and POS sales data, recalculates plate cost and margin, and flags items below the margin floor.
The human still
Chef and GM make pricing and menu calls with current numbers in front of them.
TIP-OUT & PAYROLL
Pools and Splits Prepared for Payroll, Every Shift
The work today
Daily tip pools, hours, and adjustments get reconciled by the manager at the end of every shift, by hand, in a spreadsheet.
What we install
An agent that reads POS, time clock, and tip data, calculates the pool and individual splits, and prepares the entries for payroll.
The human still
Manager confirms and signs off. They don’t build the spreadsheet from scratch.
HEALTH INSPECTION PREP
Prep Checklist Tied to Last Inspection’s Findings
The work today
Health inspections come up. The walkthrough checklist is whatever the manager remembers from last time. Repeat findings keep showing up because nobody is tracking them.
What we install
An agent that maintains the prep checklist against last inspection findings and runs a recurring walkthrough cadence with the manager.
The human still
Manager actually walks the floor. The agent reminds them what to look at.
LOYALTY & WIN-BACK
Lapsed Regulars Segmented and Re-Engaged
The work today
Lapsed regulars stop coming in. Nobody notices. Generic blasts go to the whole list and most of it gets ignored.
What we install
An agent that segments the guest list by visit cadence and order history, runs targeted win-back offers based on what each guest used to order, and reports what worked.
The human still
GM picks the offers. The targeting and sending runs automatically.
INVENTORY ORDERING
Next Order Built from Real Usage, Not Guesswork
The work today
End-of-night counts go onto a clipboard. The order goes in by hand, often late, often guessed. Stockouts of high-velocity items happen weekly.
What we install
An agent that compares POS-driven usage to current counts and supplier lead times, builds the next order, and queues it for approval.
The human still
Manager confirms. The order gets placed on time, every time.
How it works
You Install Once. We Keep it Running Forever.
Every automation is installed, monitored, tuned, and supported by Hoyack.
When the POS Pushes
an Update
We adapt the agents. The manager doesn’t see a thing change in their day.
When a Distributor Changes Invoice Formats
We catch it before reconciliation breaks. No manual catch-up week.
When the Reservation Platform Breaks Something
We fix it. The MSP brings us in and keeps the relationship. We stay behind the curtain.
Why this isn’t another dashboard
A Dashboard Waits. What We Install does the Work.
A dashboard
Waits for the manager to log in and look at it.
Most of them don’t. There isn’t time.
The work that needed doing still needs doing.
What we install does the work
The agent drafts the schedule. The agent matches the invoice. The agent replies to the catering inquiry. The agent rebooks the empty table.
The manager only sees what actually needs them, ready to approve.
Sell Something Small First.
The Audit Opens Everything Else.
Once you’re in, you usually find a back-of-house app nobody is maintaining. That opens the audit. The audit opens everything else on the menu.
